Shipping Policy

We aim to process your order quickly and keep you updated every step of the way. Please review the policy below for processing times, delivery estimates, tracking, and what to do if any issues arise.

Order Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time is separate from shipping/transit time.

Shipping Time & Delivery Estimates

After your order has been processed and shipped, estimated delivery is typically 4–12 business days.

In most cases, this means your order may arrive within approximately 5–15 business days from the order date, depending on processing time, carrier movement, and your delivery location.

Important: Delivery timeframes are estimates only. Arlozo cannot guarantee exact delivery dates once an order leaves our fulfillment center. Weather events, carrier delays, address issues, peak seasons, and other circumstances outside of our control may extend delivery times.

Shipping Confirmation & Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking to update after the carrier receives the package.

When an order is marked “Delivered” by the carrier, Arlozo is not responsible for packages lost or stolen after confirmed delivery. Please make sure your delivery location is secure.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. If a package is returned due to an incorrect or incomplete address provided by the customer, we can either reship the order to a corrected address at the customer’s expense or issue a refund minus shipping and handling.

Refused / Undeliverable Packages

If a package is refused, marked “Return to Sender,” or otherwise undeliverable for reasons not caused by us or the carrier, any return shipping and handling fees may be deducted from an eligible refund.

Lost, Damaged, or Missing Items

If your package appears lost in transit or arrives damaged, please contact support@arlozo.com within 5 days of the carrier’s delivery scan or expected delivery date for lost parcels.

Photos or video of the damaged product and packaging, including the shipping box and label, may be required to validate a claim. Verified lost or damaged packages may be replaced at no additional cost.

For missing items, email support@arlozo.com within 5 days of delivery with:

Photo of all items received
Photo of the packing slip, if available
Photo of the shipping label

Claims made beyond 5 days may not be eligible due to carrier limitations.

Split Shipments

Orders containing multiple items may ship in separate packages to ensure timely delivery. You’ll receive tracking for each package if applicable.

P.O. Boxes & Restrictions

Some carriers may not deliver to P.O. Boxes or certain addresses. If we’re unable to ship to your address, we’ll contact you for an alternate destination or issue a refund.

Order Changes & Cancellations

We start processing orders quickly. If you need to change or cancel your order, email support@arlozo.com as soon as possible. We cannot guarantee changes or cancellations once processing has begun or an order has shipped.